Fxplorer
project type
Product Design, UX Research
year
2023
my role
UX Researcher & Designer
client
Personal project
Fxplorer is a self-initiated mobile app concept that helps travelers in Hong Kong find trustworthy, licensed currency exchange shops nearby and compare rates, fees and distance in one place. The project covers the full process, from user research and wireframes to design system and final UI.
challenge
Exchange rates across Hong Kong shops can differ by nearly 5%, yet travelers have no easy way to compare them, check whether a shop is licensed, or see handling fees and distance. Search engines favor well-known shops, and interviews showed users spending a significant amount of time comparing rates, doubting the safety of unfamiliar shops, and missing better deals.
4.86%
rate gap across nine exchange shops
approach
Research combined official reports, a rate comparison across nine exchange shops, press and policy review, and interviews with eight travelers aged 18 to 60. Insights shaped two personas and user journeys, followed by an information architecture, low-fidelity wireframes, a design system and the final UI. The app pairs an instant currency converter and rate trends with map-based search for nearby exchanges, filtered by distance, rating, opening hours and verified-license status, plus deals, reservations and reviews.
